Customer Onboarding Partner

Do you have a proven ability to manage multiple accounts, with client relationships being at the heart of everything you do?

Are you passionate about exceptional customer service?

Do you want to be part of a supportive, friendly team?

Then keep on reading because our Customer Onboarding Partner vacancy could be just the job for you!

Salary & Benefits

• Salary starting at £27,000 (rising by £1000 every year up to £30,000)
• 25 days annual leave (plus 8 days Bank Hols)
• Your birthday off
• BUPA Healthcare Cashback plan – following successful completion of probation
• Pension Scheme
• Ongoing professional development opportunities – we can offer supported study and potential funding for external qualifications
• Flexible working
• A cracking team to work with!

Who are SAMpeople?

At SAMpeople, we’re bringing together decades of expertise supporting HR in schools with the latest in people technology. Helping over 1,800 schools and trusts hire, manage and support their most important asset with clarity and confidence every day. 

We are education specialists that provide Impactful products & services to help schools and MATs manage their people and deliver the best outcomes for children.

Our vision has always been to 'create better futures for our children through Innovative people solutions'.

Our team have a vast depth of knowledge in school business management and EduHR. That's our pedigree. In fact, our founder and Managing Director worked as a School Business Manager/Consultant for 7 years before setting up Fusion HR In 2011!

This role is based at our fab Head Office at Calder Grove, Wakefield.

We are growing FAST – Be a part of our journey!

So, what’s the role?

We’re looking for Customer Onboarding Partners who will be the first point of contact to clients who have purchased our fantastic education-specific software products, helping them with any queries they have and offering full operational support. The primary goal of this role is to ensure our customers achieve success whilst using our products.

As a Customer Onboarding Partner, you will play a crucial role in ensuring the smooth and successful onboarding of schools and multi-academy trusts to our Software as a Service (SaaS) platforms. You'll be responsible for managing project timelines, coordinating system builds, training co-ordination, and maintaining strong customer relationships. Your attention to detail and project management skills will be essential in handling large volumes of data while maintaining confidentiality.

A full job description is attached to this job advert.

What makes you the ideal candidate for us?

We feel really lucky to work here; we’re part of a super supportive team with a great working environment and can offer flexible hours and options to fit around any family commitments you might have. Because of this, we have a very happy and long standing team who are genuinely passionate about the job they do.

We’ll be looking for someone who shares our strong values and belief in our purpose ‘to create better futures for our children through innovative people solutions’.

Other skills which are really important to us are:

• Proven experience in customer onboarding, project management, or a related field.
• Excellent communication and interpersonal skills and the ability to build strong relationships
• The ability to manage multiple projects simultaneously and meet deadlines.
• Proficiency in using SaaS platforms and related technologies.

If this sounds like the role for you, and you want to be a part of a team who wants to shape the future of education through innovative solutions and services (and have loads of fun along the way) then we can’t wait to hear from you!