Customer Education Specialist

We are a growing HR software and service provider to the education sector, operating within the EdTech marketplace.

We’re a supportive and inclusive team who work in a fast paced but exciting environment, all working towards the same goals and knowing that we are always putting children’s education and futures at the heart of our solutions.

‘Fusing HR Services and software’ – we are Fusion Education People Solutions

Our online staff absence management software was developed specifically with Schools and Multi Academy Trusts in mind, by an ex School Business Manager, to tackle the challenges schools and MATs face. This software is now the leading Education management tool, supporting hundreds of schools, and demand is growing!

Salary & Benefits

·       Salary starting at £26,000 (rising by £1000 every year to £29,000)

·       25 days annual leave, plus 8 days Bank Hols

·       Your birthday off

·       BUPA Healthcare Cashback plan – following successful completion of probation

·       Pension Scheme

·       Ongoing professional development opportunities – we can offer supported study and potential funding for external qualifications

·       A cracking team to work with!

·       Flexible working – can offer part time or term time hours to suit you and your family

So, what’s the role?

We are growing FAST! Because of this continued growth, we’re on the lookout for a new Customer Education Specialist to join the team.

This role is based at our fab Head Office at Calder Grove, Wakefield but with hybrid flexibility to work off site with your clients. We’re also super family-friendly and can offer part time or term time arrangements!

Our Customer Education Specialists will be responsible for developing and presenting training plans, materials and sessions and providing important software updates to our customers. You’ll have a genuine desire for training new users with our fab software; explaining and demonstrating in a way that makes it simple and straightforward to understand for the user.

Some of the main responsibilities for our Customer Education Specialists are:

·       Responsible for having up to date product/software knowledge & producing training literature and media

·       Preparing and providing high quality training to mixed groups of both customer and staff audiences using various training techniques and delivery methods

·       Capturing customer process in detail and suggest options during training as appropriate

·       Liaising with other departments as necessary to ensure customer satisfaction

·       Organising and promoting training courses

What makes you the ideal candidate for us?

We feel really lucky to work here; we’re part of a super supportive team with a great working environment and can offer flexible hours and options to fit around any family commitments you might have. Because of this, we have a very happy and long standing team who are genuinely passionate about the job they do.

We’ll be looking for someone who shares our strong values and belief in our purpose ‘to create better futures for our children through innovative people solutions’.

Other skills which are really important to us are:

·       A proven track record in presenting in front of audiences

·       Experience of delivering training both remotely & face to face

·       Outstanding communication and interpersonal skills

·       A real commitment to own personal development

·       Previous knowledge and experience of training techniques that engage users

So, if Training is your thing, and you want to be a part of a team who wants to shape the future of education through innovative solutions and services (and have loads of fun along the way) then we can’t wait to hear from you!