Customer Relationship Officer

Do you have a proven ability to manage multiple accounts, with client relationships being at the heart of everything you do?

Are you passionate about exceptional customer service?

Do you want to be part of a supportive, fun team?

Then keep on reading because our Customer Relationship Officer role could be just the job for you!

‘Fusing HR Services and software’ – we are Fusion Education People Solutions

Salary & Benefits

• Salary starting at £26,000 (rising by £1000 every year up to £29,000)
• 25 days annual leave (plus 8 days Bank Hols)
• Your birthday off
• BUPA Healthcare Cashback plan – following successful completion of probation
• Pension Scheme
• Ongoing professional development opportunities – we can offer supported study and potential funding for external qualifications
• Flexible working – can offer part time or term time hours to suit you and your family
• A cracking team to work with!

Who are FEPS?

Fusion Education People Solutions 

Our clients tell us that ‘we just get it’. We’re quite unconventional compared with traditional HR service providers; we exist to help our customers to drive impactful school improvement through a range of intervention tools and techniques. Our people advice and people software are outcome and results driven - we always put children’s education and futures at the heart of our solutions.

Our team have a vast depth of knowledge in school business management and education HR. That’s our pedigree… In fact, our Managing Director worked as a School Business Manager/ Consultant for 7 years before setting up Fusion HR in 2011.

We’ve been around for a while, and now support over 1000 schools and 100 MATs, we have fused both our services and software products under one group name (FEPS) – Fusion Education People Solutions – providing the full wrap around, end to end solution for all schools and trusts.

This role is based at our fab Head Office at Calder Grove, Wakefield. We’re also super family-friendly and can offer part time or term time arrangements!

We are growing FAST – Be a part of our journey!

So, what’s the role?

We’re looking for Customer Relationship Officers who will be the first point of contact to clients who have purchased our fantastic education-specific software products, helping them with any queries they have and offering full operational support.

Some of the main responsibilities of our Customer Relationship Officers are:

• Being the consistent point of contact for any product/software queries that our clients will have (you’ll be fully trained on our software so you’ll know what you’re talking about!)
• Regular interaction with clients to ensure they're getting the best use out of our products
• Taking ownership of your clients queries and any niggles, ensuring that you can find a solution and exceed their expectations
• Logging any tech bugs & issues with our Development Team whilst providing regular updates to your clients on the progress
• Supporting at any roadshows and events FEPS may be a part of
• Supporting with the development of technical briefings/scripts for training, which will be invaluable to your client base when using our software

What makes you the ideal candidate for us?

We feel really lucky to work here; we’re part of a super supportive team with a great working environment and can offer flexible hours and options to fit around any family commitments you might have. Because of this, we have a very happy and long standing team who are genuinely passionate about the job they do.



We’ll be looking for someone who shares our strong values and belief in our purpose ‘to create better futures for our children through innovative people solutions’.

Other skills which are really important to us are:

• Previous experience in a customer/client focussed environment - You’ll get a real buzz for genuinely wanting to help our customers.
• The ability to work as part of a busy and fast paced team - multi tasking is essential (free coffee is available all day, every day!)
• Excellent attention to detail
• A genuine commitment to outstanding customer service and resolution.
• The ability to use a variety of systems and MS packages such as excel.

If this sounds the the role for you, and you want to be a part of a team who wants to shape the future of education through innovative solutions and services (and have loads of fun along the way) then we can’t wait to hear from you!