Account Manager

Are you passionate about exceptional customer service and building great, long lasting relationships?

Do you want to be part of a supportive, fun team who are going from strength to strength?

Then our brand new Account Manager vacancy could be just the job for you!

‘Fusing HR Services and software’ – we are Fusion Education People Solutions

Salary & Benefits



·       Salary ranging from £35,000 - £40,000 (OTE c.£50k+ with our commission scheme)

·       25 days annual leave (plus 8 days Bank Hols)

·       Your birthday off

·       BUPA Healthcare Cashback plan – following successful completion of probation

·       Pension Scheme

·       Ongoing professional development opportunities – we can offer supported study and potential funding for external qualifications

·       A cracking team to work with!

Who are FEPS?

Fusion Education People Solutions 

Our clients tell us that ‘we just get it’. We’re quite unconventional compared with traditional HR service providers; we exist to help our customers to drive impactful school improvement through a range of intervention tools and techniques. Our people advice and people software are outcome and results driven - we always put children’s education and futures at the heart of our solutions.

Our team have a vast depth of knowledge in school business management and education HR. That’s our pedigree… In fact, our Managing Director worked as a School Business Manager/ Consultant for 7 years before setting up Fusion HR in 2011.

We’ve been around for a while, and now support over 1600 schools and MATs! We have fused both our services and software products under one group name (FEPS) – Fusion Education People Solutions – providing the full wrap around, end to end solution for all schools and trusts.

We are growing FAST – Be a part of our journey!

So, what’s the role?

We’re keen to continue the transformation of our business to a Recurring Revenue model and – due to a period of sustained growth and success – we are looking to add a further Account Manager into our busy team. This role will be to predominantly work with known customers, building strong working relationships and ensuring their continued commitment with FEPS.

Some of the main responsibilities of our Account Manager will be:

• Being the immediate point of contact for any questions, queries or concerns that our customers have; building trust with FEPS.
• Engaging with our customers, understanding their needs and challenges within EdTech and delivering a range of products and services that will meet their wants. It’s also really important for us that each and every customer has a complete understanding of what they have bought, and the many features and benefits available to them.
• Understanding the ever changing Education marketplace, and who we need to engage with.
• Attend roadshows and promotional events on occasion.
• Work closely with the Sales & Marketing team, and wider business, to share knowledge and drive future business growth.

A full job description is attached with this advert.

What makes you the ideal candidate for us?

We feel really lucky to work here; we’re part of a super supportive team with a great working environment and can offer flexible hours and options to fit around any family commitments you might have. Because of this, we have a very happy and long standing team who are genuinely passionate about the job they do.

We’ll be looking for someone who shares our strong values and belief in our purpose ‘to create better futures for our children through innovative people solutions’.

Other skills which are really important to us are:

• Previous experience in an account management role, supporting multiple accounts and customers.
• Experience and understanding of software as a service (SaaS).
• The ability to build strong, trusted relationships.
• A genuine tenacity to seeking out and connecting with new contacts, to upsell/cross sell opportunities.

If this sounds like the role for you, and you want to be a part of a team who wants to shape the future of education through innovative solutions and services (and have loads of fun along the way) then we can’t wait to hear from you!

For an informal conversation, please reach out to Ashleigh Morgan, Talent Acquisition Partner, on ashleigh.morgan@feps.co.uk.